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Problems with DHL. What do I do to get refund quicker?

I shipped out packages back in november through DHL. They were supposed to be shipped ground. When I checked the tracking the next day to be sure that the shipment was on its way across the country, they were shipped already! It was next day service. The problem arose when the delivery man said he would fill out the correct forms for ground shipping and not the express shipping. When i called to let them no there was this error they said they would issue a price adjustment and everything would be ok. I wrote down all names of people i spoke with and the ref #’s. Well here we are 1 month later and the credit card charges are the next day prices. Now they say procedure was not followed correctly and they have to research this issue in order to send me a refund and it is going to take 10 days! I feel this is an error on their part and they should fedex and overnight me the refund checks (FEDEX)! (BTW they can’t refund the credit card they have to send checks in the mail)

I am afraid you will have to have patience , situations like those takes time so please give it some time.

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